Terms & Conditions

Terms & Conditions for Websites, Hosting & Maintenance Plans – updated Jun 2019.

Pricing & Payment

  • Prices valid for 60 days
  • A deposit of 50% is required for commencement of the project, and
  • A final payment of 50% is required for deployment into the production environment (website launch).
  • Annual invoice or maintenance contracts are paid in advance, as soon as the website is deployed.
  • All invoices to be paid within 13 days.
  • Payments can be made by cheque or direct deposit.
  • We reserve our right to suspend or terminate services on accounts that reach 14 calendar days past due without notice to the client. Services interrupted for non-payment are subject to a $50 reconnect charge for each service.

Standard Website Package Build Terms

  • These terms do not apply to custom websites, applications and general development work
  • These terms apply only to our website packages – Essentials, Business Maximiser, Tradee, and e-Commerce packages.
  • Our website wireframes form part of the spec, in conjunction with the outlines, goals and description set out in our proposals.
  • After agreement is reached on the website wireframes, we supply 2 graphic design mockup variations to choose from.
  • Up to 3 hours of design revisions are allowed to the designs submitted.
  • Additional website design is charged at $100 an hour plus GST.
  • The website is built to display correctly on current modern Firefox, Chrome and Safari browsers, backwards compatible one browser version as per Google’s approach.
  • In a web environment, no software system or website is bug-free across all mobile devices, browsers and future releases of browser software. While best efforts ensure a quality product across popular devices ands browsers, we do not guarantee a bug-free product on every device and browser, including (especially) future releases of browser software.
  • Updates, bug fixes or changes that need to be applied to the website after 1 month of launch are billed at our standard hourly rate or under a maintenance plan.

Website / Application Build considerations

  • After agreement on the website or application wireframes are reached, up to 3 hours of design revisions are allowed to the graphic designs submitted. Unless otherwise specified, 2 initial homepage design variations, or key software interface designs, are supplied for you to choose from that form the basis for the design of other pages.
  • Additional design is charged at $100 ex GST an hour.
  • The website is built to display correctly on current modern Firefox, Chrome and Safari browsers, backwards compatible one browser version as per Google’s approach.
  • The websites are design to display well on the most popular browser sizes at the time.

Hosting Requirements

  • If not hosted with Fisse Design, our hosting requirements include cPanel, PHP 7.0, MySQL 4.1.2 + and Litespeed, Apache or Nginx server.
  • If these hosting requirements are not met, additional fees may apply for configuration.
  • We can provide fast, quality hosting through Sydney based servers at great rates if required.

Hosting with Fisse Design

    • These emails delete from your webspace when you download them.
    • If you require IMAP emails, we can provide these at $5 each a month. Alternatively, we can configure Microsoft or Google Mail services for your domain.
    • If emails are incorrectly configured as IMAP on a hosting plan, and subsequently run out of disk space as a result a $50 fee will be charged to temporarily increase disk space while emails are deleted.
  • We may perform scheduled maintenance to servers from time to time. We will attempt to perform all scheduled maintenance at times which will affect the fewest clients. If scheduled maintenance requires Services to be offline for more than 30 minutes we will email details of the scheduled maintenance to the client’s email account at least 48 hours in advance of the maintenance.
  • We may also need to perform unscheduled maintenance. If unscheduled maintenance requires services to be offline for more than 30 minutes, we will email details to the client’s email account as soon as is reasonably practical.
  • In the event of equipment failure or data corruption, we will restore from the last known good archive. We are not liable for incomplete, out-of-date, corrupt or otherwise deficient data recovered from its backup servers.
  • We store a daily and weekly backup. In the event of a website failure, data corruption or malicious hacking attempt it is the clients responsibility to be in touch within 7 days. The service can be restored from backup within this window.
  • Managed services include a monthly, offshore backup for further redundancy.
  • In contracting Fisse Design for the services, the client obtains no rights to the hardware and other infrastructure and facilities used to deliver the services.

Cancellation

  • Websites deposits are non-refundable.
  • For hosting, maintenance and SEO plans that are billed monthly, we require 1 month’s notice to cancel any service supplied.
  • After such notice, the calculated pro-rata fee will be invoiced. In turn, this must be paid prior to the agreed cancellation date.
  • Assistance relating to the transfer of the site is billed at the standard rate of $100 an hour plus GST.
  • Annual hosting is paid in advance and non-refundable.

Warranties

  • Fisse Design operates in accordance to Australian Consumer Law.
  • We warrant that:
    1. we will use reasonable care and skill in providing the Services to the client;
    2. we will not collect, use or disclose the client’s personal information;
    3. websites provided to the client work on the latest version of major browsers, including Internet Explorer, Chrome, Safari and Firefox, as well as one version prior;
    4. websites are bug free after a process of refinements, as required, in the first month of launch;
    5. we provide reasonable care in providing a website that performs as it was designed, on an ongoing basis through our managed hosting service.
      • we will not provide this care if hosted elsewhere, unless otherwise specified in the quote.
      • we will advise clients if there is a requirement from them to make a change, maintain or operate the site so that it performs as it was designed. After this initial advice, we will not chase clients to ensure this happens.
  • We do not warrant that:
    1. the services provided under this agreement will be uninterrupted or error free;
    2. the services will meet the client’s requirements, other than as expressly set out in this proposal; or
    3. the services will be free from external intruders (hackers), virus or worm attack, denial of service attack, or other persons having unauthorised access to the services or systems of Fisse Design

Privacy Policy

Fisse Design Logo

Fisse Design

Shop 5/4-6 Noorooma Cres,
Narooma NSW, Australia

5.017 reviews
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Jervis Bay Kayak & Paddlesports Co

a year ago

Adrian and his team are simply amazing. We are an existing business and our old website was out of date and quite complex. We spoke to a few designers but Adrian stood out for being wonderful to talk to (I actually understood what he was saying!) and making the entire process so simple, along with working to our budget. The team created an amazing new site, on schedule, on budget and kept us up to date the whole way through. I had been in fear of getting this done but have already let them know our new business will be getting set up through them without a doubt!


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Shilo Christie

a year ago

Adrian is a fantastic at his job and so is Sarah. Excellent service and great they built a fantastic website for us! Would definitely recommend 😊


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Matthew Deveson

2 years ago

We recently had Fisse Design build our website www.whalemotorinn.com - excellent service and we are very happy with the outcome. For example, easy navigation, great look and feel and all of the pictures and content that we wanted to reflect what our business is about. Most of all Fisse Design was able to capture the essence of our vision and our reason for being in the site. Thanks Adrian and Sarah - Matt & Jen


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Whale Inn and Restaurant

2 years ago

Fisse Design have just completed our new website and the whole process was so smooth, from the re-design, transition and launch. The site really captures our us and business and looks amazing. Thanks for helping improve our business!


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Rachele O'Reilly

2 years ago

Always very professional. A creative approach. Lovely to deal with.

Rachele O’Reilly
Impact Exhibitions & Events


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Venetian Plaster – All Render Texture

3 years ago

Adrian was great, he was fast and reliable and understood what I wanted. and he did a great job on my website. Something no one else had the time or effort or talent to help me. I highly recommend fisse design!


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Jodee Coyle

3 years ago

I asked Fisse Design to do our web page and facebook. From the minute i waked in to door Adrian and Sarah were friendly, warm, professional and very easy to deal with. For someone like me who knows very little about the process, they both made it so easy. Thank you. Would highly recommend.


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Eric Hopkins

3 years ago

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Narelle Jackson

3 years ago

I am the new manager at Horizon Holiday Apartments in Narooma. I initially contacted Fisse Design to organise a revamp of the Horizon legacy website with a view to provide a new site in 2018. The professionalism, knowledge and design ability of the staff at Fisse Design is absolutely fantastic. As it turned out, the legacy website had many broken links and instead of a revamp, Fisse Design provided us with a complete new website to meet our initial needs within a 1 week period which is just an amazing outcome. We could not be happier with the service that Fisse Design has provided us and we look forward to working closely with Fisse Design in 2018 to build a more informative and guest focussed website with lots of additional information. I thank Fisse Design for everything you have done for us. I honestly believe that there would not be a better web designer/developer in Australia that would work with you so closely and ensure the client receives exactly what is asked for. Well done Fisse Design and thank you so very much. Narelle @ Horizon Holiday Apartments.


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Oakleigh Farm Cottages

4 years ago

Thanks to Fisse Design for the upgrade of our tired outdated website to a modern reactive site with online booking page and content manager.We are loving the ongoing customer service from web hosting to upgrades & technical support. It give us peace of mind to have Fisse Design looking after our gateway to the world.


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Lou Porich

4 years ago

Fisse Design are fantastic to work with. They have done a great job developing the new Burrabooks website… not launched yet, but getting closer.

Very friendly, professional and cooperative! Thanks for a great job Adrian.


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Vicki Moorhead

4 years ago

Right from our first design brief with Adrian, everything seemed to feel like it was going to be "too easy". Our area of expertise is everything bicycle & Adrian is all about website design. Bring the two together & we now have a slick web page, thats easy to update, looks great on any platform & our business digital presence has soared in performance.


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ChelleMick Gardner

5 years ago

We were recommended to Adrian through friends and couldn't be happier with the results so far. We have engaged with Fisse Design to host, redesign and optimize our site on the internet.

Early days but already seeing results. Highly Recommended.


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Karen Mclellan

5 years ago

We asked Fisse design to build us a new website last year for Oakleigh farm cottages and were really impressed with how Adrian really wanted to get to know us and the business first, so that he fully understood what we needed. We wanted a modern, sophisticated, mobile-responsive design that was user-friendly, really ranked well and integrated our booking system and that is exactly what we got. It's been working really well for us and Adrian is always there with support, ongoing updates and general advice on the online presence of our business. Always approachable, easy to get on with and adaptable. Highly recommended


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Don Waterfield

5 years ago

After about 7 years using Ebay exclusively to sell our product, we decided that it was time to have our own website but did not know where to start. We found Fisse Design via google, discussed our needs with Adrian and he came up with a website that was beyond our expectations. Initially we required a website that linked our viewers back to our Ebay online Store, however after 12 months we decided to run our website and Ebay separately and had Adrian design a shopping cart. The website has gone from strength to strength due to Adrian's help and advice. We could not be happier with the website and Adrian has set it up so as we can change product, blog and upload images etc. We have no hesitation in recommending Fisse Design to anyone.


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Chris Smith

5 years ago

We got Fisse Design to redevelop our website and make it stand above our competition. For us the biggest asks were for it to rank well on Google, for the site to look great (on mobile phones too) and to hook it up with our bookings system. I trialled a few bookings systems until I found the right one for me, and Adrian got it to work with all of them. He did the lot and we simply couldn’t be happier. He did it for a great price and now he’s hosted it for over 2 years without one hiccup. As for the search engines, almost immediately we saw the effect of his optimisation work and over the weeks and months we enjoyed #1 , #2 and #3 rankings for all of our main search keywords. He also gave us some sound advice and a basic online marketing strategy which we followed - and it has all simply worked! Anytime I’ve got a problem, he sorts me out. Absolute legend, highly recommended.